Who is the e-mail service for?
Any person who has been affected by sexual violence in their lives can contact us; this includes childhood sexual abuse, rape or any other form of sexual violence. The service is there for you to explore your thoughts and feelings and for us to provide emotional support and signposting.
How does the service work?
The email address firstname.lastname@example.org is a dedicated address that we only use for this purpose. Your email will be answered by one of our specially trained women. We aim to answer all emails as quickly as possible with a maximum wait time of seven working days.
Will I get a response from the same person each time?
No the emails are answered by a member of our support team so you could get a response from any one of them.
Can you see what I’ve written before?
If your email to us is not your first one, we will be able to see the whole ‘thread’ of the conversation so even if you get a different person responding, you will not have to go back to the beginning each time.