Who is the e-mail service for?

Any person who has been affected by sexual violence in their lives can contact us; this includes childhood sexual abuse, rape or any other form of sexual violence. The service is there for you to explore your thoughts and feelings and for us to provide emotional support and signposting.

How does the service work?

The email address support@sarsas.org.uk is a dedicated address that we only use for this purpose. Your email will be answered by one of our specially trained women. We aim to answer all emails as quickly as possible with a maximum wait time of seven working days.

Will I get a response from the same person each time?

No the emails are answered by a member of our support team so you could get a response from any one of them.

Can you see what I’ve written before?

If your email to us is not your first one, we will be able to see the whole ‘thread’ of the conversation so even if you get a different person responding, you will not have to go back to the beginning each time.

FAQs

  • Gender:Female or Male
  • Age: 13 Plus
  • Other Criteria:

You can email anytime and expect a response within 7 working days.

Yes, but we may need to arrange in advance.

We will not share what you have said to us with anyone outside of Somerset and Avon Rape and Sexual Abuse Support.

We will only break confidentiality if:

  • you request us to
  • you’ve given us identifying information, and you’re a vulnerable adult, and we’re concerned for your safety
  • you are a child at risk, or you are giving us identifying information about a child at risk. We will discuss this with you first and we will remind you, before you give us identifying information, of our duty under Child Protection and Vulnerable Adult Legislation

Want to talk?

Women and girls

0808 801 0456

Mon & Fri 11am – 2pm,
Tue, Wed and Thu 6pm – 8:30pm

Men and boys

0808 801 0464

Mon & Fri 11am – 2pm,
Tue 6pm – 8:30pm

What to expect when you call

Want to talk?

Women and girls

0808 801 0456

Mon & Fri 11am – 2pm,
Tue, Wed and Thu 6pm – 8:30pm

Men and boys

0808 801 0464

Mon & Fri 11am – 2pm,
Tue 6pm – 8:30pm

What to expect when you call

Listening, believing & supporting