E-support

support@sarsas.org.uk

Who is the E-mail Service for?

Any person who has been affected by sexual violence, now or in the past can contact us; this includes childhood sexual abuse, rape or any other form of sexual violence.

What About Confidentiality?

We will not share what you have said to us with anyone outside of Somerset and Avon Rape and Sexual Abuse Support.

We will only break confidentiality if:

• you request us to
• you’ve given us identifying information, and you’re a vulnerable adult, and we’re concerned for your safety
• you are a child at risk, or you are giving us identifying information about a child at risk. We will discuss this with you first and we will remind you, before you give us identifying information, of our duty under Child Protection and Vulnerable Adult Legislation

How Does the Service Work?

The email address support@sarsas.org.uk is a dedicated address that we only use for this purpose. Your email will be answered by one of our specially trained women. We aim to answer all  emails as quickly as possible with a maximum wait time of seven working days.

Will I get a Response from the Same Person Each Time?

No you won’t. Emails are answered by a member of our support team so you could get a response from any one of them.

Can You See What I’ve Written Before?

If your email to us is not your first one, we will be able to see the whole ‘thread’ of the conversation so even if you get a different person responding, you will not have to go back to the beginning each time.