E-support from SARSAS

support@sarsas.org.uk

Who is the e-mail service for?

Any person who has been affected by sexual violence in their lives can contact us; this includes childhood sexual abuse, rape or any other form of sexual violence. The service is there for you to explore your thoughts and feelings and for us to provide emotional support and signposting.

How does the service work?

The email address support@sarsas.org.uk is a dedicated address that we only use for this purpose. Your email will be answered by one of our specially trained women. We will now do our upmost to respond to you within one working day.

Will I get a response from the same person each time?

No the emails are answered by a member of our support team so you could get a response from any one of them.

Can you see what I’ve written before?

If your email to us is not your first one, we will be able to see the whole ‘thread’ of the conversation so even if you get a different person responding, you will not have to go back to the beginning each time.

FAQs

Who can access this service?

Gender:Female or Male
Age: 13 Plus
Other Criteria:

How do I access this support?

Via the email support@sarsas.org.uk

Is the support available in the evening?

You can email anytime and we will do our upmost to respond to you within one working day.

Can you provide an interpreter if I need one?

Yes, but we may need to arrange in advance.

Will you tell anyone what I tell you? (Confidentiality Statement)

We will not share what you have said to us with anyone outside of Somerset and Avon Rape and Sexual Abuse Support.

We will only break confidentiality if:

you request us to
you’ve given us identifying information, and you’re a vulnerable adult, and we’re concerned for your safety
you are a child at risk, or you are giving us identifying information about a child at risk. We will discuss this with you first and we will remind you, before you give us identifying information, of our duty under Child Protection and Vulnerable Adult Legislation