I need help
Our helpline and live chat services provide free, anonymous and confidential support for people of all genders, age 13+ who have been affected by rape or sexual abuse at any time in their life.
If you are in immediate danger or need urgent medical attention, please call 999.
Call our helpline, use live chat or email us
Your call will be answered by one of our specially trained women volunteers who are there to listen and support you to talk about whatever is on your mind.
Mondays & Fridays: 11am – 2pm
Tuesdays, Wednesdays & Thursdays: 6pm – 8pm
Our lines are adults and young people aged 13+ of all genders open to all.
Via our website. A chat box will pop up during live chat hours.
About our helpline
Your call will be answered by one of our specially trained women volunteers who will listen and support you to talk about whatever is on your mind.
We are here to listen to you and believe you. We will never judge or doubt you.
We are here to help you explore your thoughts, feelings and what options you might have.
We can give you information about those options, but we will never tell you what you should do.
If calling our 0808 801 0456 number, your call will be free and they will not appear on your phone bill.
Out of hours/can’t get through
If you call outside the helpline hours you will reach a message explaining when the helpline is next open.
If you call out of hours or cannot get through in hours we have a 24 hour answer machine, you can leave your details if you wish to be called back when the helpline is next open. Please only leave a number if it is safe to do so.
E-support offers confidential email support for people of all genders aged 13+ who have been affected by rape, sexual assault or abuse at any time in their lives. You can explore your thoughts and feelings and we can provide you with emotional support and information on other services. You can contact us any time and we will try to respond within one working day.
About live chat
Tuesday: 12pm – 2pm & 6pm – 8pm
Wednesday: 6pm – 8pm
Thursday: 12pm – 2pm & 6pm – 8pm
Live chat provides a free and confidential space where you can get emotional text support and information. During live chat opening hours, the chat box will pop up on our website where you can chat, online, with one of our support workers.
Other organisations you can contact
National Rape and Sexual Abuse Support Line: 0808 500 2222. Open every day of the year, 24 hours a day
National Rape and Sexual Abuse Support online chat: Open every day of the year, 24 hours a day
The Sexual Assault Referral Centre in Bristol, The Bridge: 0117 342 6999. 24/7 telephone support and advice to anyone affected by rape and sexual abuse, their family and friends.
The Survivor Pathway is an online resource for anyone wanting to know more about specialist sexual violence support services in the South West.
Other SARSAS services
We also provide in-person support. Visit our support services page for more detailed information on our helpline and face-to-face services.
Our simple self help guides will walk you through your options and help you determine your next steps. These are in multiple languages and there is also and easy read version.
The latest from our news and blogs
What next for people with lived experience when the justice process fails?
I usually enjoy my job as a trauma counsellor for SARSAS – it’s a privilege to participate in clients’ recovery journeys. However, I find supporting clients who have had negative experiences while seeking justice some of the saddest journeys, and the ones most likely to invoke my anger at the injustices within this broken system.