24thMarch 2020

Message from the CEO

We have spent the last week grappling with changes to the way we deliver our support services in light of the guidance from the Government in relation to the Coronavirus.

We know that for many of the women we support, this may be a particularly difficult time. The uncertainty and anxiety that everyone is feeling can be heightened for those with experience of trauma. Many victim-survivors live with disabilities, underlying health conditions and compromised immune systems that make them more vulnerable. Sadly, we are also acutely aware that for many, being forced to isolate at home, when home is not a safe place to be and the risks of sexual and domestic abuse are increased, can be devastating.

This is an incredibly difficult time for everyone. We want to continue to provide as much of a service as possible for the women we support. We have adapted our approach to do this.


Helpline & E-Support:

We will be extending the Helpline Hours to ensure we can provide vital support over this period.

Helpline will run on:

  • Monday: 11am – 2pm
  • Tuesday: 12pm – 2pm and 6pm – 8pm
  • Wednesday: 12pm – 2pm and 6pm – 8pm
  • Thursday: 12pm – 2pm and 6pm – 8pm
  • Friday: 11am – 2pm

Any survivor can call either of our two helpline numbers

0808 801 0456

0808 801 0464

E-Support– we have significantly increased the capacity of our confidential e-support service over this time and hope that victim-survivors will make use of this if they need support. You can email us at: support@sarsas.org.uk and a member of our support team will get back to you

Specialist Support Work (SSW) and Counselling:

  • We have stopped face to face support sessions
  • All sessions are now being offered online (Zoom) or over the telephone where it is safe and appropriate to do so.
  • Clinical staff are undertaking assessments with clients to ensure that they have a safe space within their home to access support
  • We will continue to try to fill vacant slots for counselling and take on new SSW clients where we can.

Where clients are unable or uncomfortable accessing online or telephone sessions their support will be postponed while we are offering a remote service and until we are able to return to delivering face-to-face services.

Group work

  • Face to face group work is on hold
  • The Bristol Justice Group will be delivered online for the final three weeks
  • The Bath Power Programme has been postponed

Our fantastic team have been amazing at adapting to this new approach and we have already had positive feedback from survivors having phone and video sessions. Our team of staff and volunteers will continue to work hard to ensure that we are supporting victim-survivors over this critical period.

We will continue to update you via the website, social media and directly to clients as things progress.

I hope you all stay safe and well over this period

Best wishes,