From Monday 23 March our two helplines will be combined. Anyone can call either line at anytime.

0808 801 0456

0808 801 0464

Mondays & Fridays: 11am – 2pm
Tuesdays, Wednesdays & Thursdays: 12pm – 2pm & 6pm – 8pm

These lines are open to all.  Girls, boys, women and men can call either of our two helplines. Trans and non-binary callers are welcome.

About the Helpline

Your call will be answered by one of our specially trained women volunteers who are there to listen and support you to talk about whatever is on your mind.

We are here to listen to you and believe you 100%. We will never judge or doubt you.

We are here to help you explore your thoughts, feelings and what options you might have. We can give you information about those options, but we will never tell you what you should do.

If calling our 0808 801 0456 or 0808 801 0464 numbers, your call will be free and they will not appear on your phone bill.

Out of hours/Can’t get through

If you call outside the helpline hours you will reach a message explaining when the helpline is next open. If you call out of hous or cannot get through in hours we have a 24 hour answer machine, you can leave your details if you wish to be called back when the helpline is next open. Please only leave a number if it is safe to do so.

If you need to speak to someone when the SARSAS Support helpline is shut you can call:

Rape Crisis England and Wales: 0808 802 9999
They are open every day of the year. 12 – 2.30pm and 7 – 9.30pm

You can also contact: The Sexual Assault Referral Centre in Bristol, The Bridge: 0117 342 6999

They provide 24/7 telephone support and advice to all survivors of sexual violence, their family and friends.

In an emergency or for urgent medical assistance, please call 999.

FAQs

  • Gender:Female & Male
  • Age: 13 plus
  • Other Criteria: N/A

Ring the helpline number during opening hours or leave a message on the voicemail.

Yes

Yes – we may need some notice to arrange this.

We do not ask you for any personal details and you do not have to give us your real name.

We don’t trace calls and your number will not show up, so unless you give us identifying information you will remain anonymous.

We will only break confidentiality if:

  • you request us to
  • you’ve given us identifying information (e.g. name, address, date of birth), and you’re an adult in need of care and support, and we’re concerned for your safety
  • you are under 18 and at risk, or you are giving us identifying information about a child at risk. We will discuss this with you first and we will remind you, before you give us identifying information, of our duty under Child Protection and Vulnerable Adult Legislation

SARSAS calls are not recorded. However for training and quality purposes, some calls will occasionally be listened to by new volunteers or helpline supervisors. If you have any concerns about this you can ask to speak to the shift supervisor.

Want to talk?

From Monday 23 March our two helplines will be combined. Anyone can call either line at anytime.

Call

0808 801 0456

0808 801 0464

Mon and Fri: 11am - 2pm, Tue, Wed and Thu: 6pm - 8pm

Live Chat

Tue and Thu: 12noon - 2pm

Email

support@sarsas.org.uk

What to expect when you call

These lines are open to all.  Girls, boys, women and men can call either of our two helplines. Trans and non-binary callers  are welcome.

Want to talk?

From Monday 23 March our two helplines will be combined. Anyone can call either line at anytime.

Call

0808 801 0456

0808 801 0464

Mon and Fri: 11am - 2pm, Tue, Wed and Thu: 6pm - 8pm

Live Chat

Tue and Thu: 12noon - 2pm

Email

support@sarsas.org.uk

What to expect when you call

These lines are open to all. Girls, boys, women and men can call either of our two helplines. Trans and non-binary callers  are welcome.

Listening, believing & supporting