Women & Girls – 0808 801 0456

Mondays & Fridays 11am – 2pm
Tuesdays, Wednesdays & Thursdays 6pm – 8.30pm

Men & Boys – 0808 801 0464

Mondays 11am – 2pm
Tuesday 6pm – 8.30pm

About the Helpline

Your call will be answered by one of our specially trained women volunteers who are there to listen and support you to talk about whatever is on your mind.

We are here to listen to you and believe you 100%. We will never judge or doubt you.

We are here to help you explore your thoughts, feelings and what options you might have. We can give you information about those options, but we will never tell you what you should do.

If calling our 0808 801 0456 or 0808 801 0464 numbers, your call will be free and they will not appear on your phone bill.

Out of hours

If you call outside the helpline hours you will reach a message explaining when the helpline is next open. We have a 24 hour answer machine, you can leave your details if you wish to be called back when the helpline is next open. Please only leave a number if it is safe to do so.

If you need to speak to someone when the SARSAS Support helpline is shut you can call:

Rape Crisis England and Wales: 0808 802 9999
They are open every day of the year. 12 – 2.30pm and 7 – 9.30pm

You can also contact: The Sexual Assault Referral Centre in Bristol, The Bridge: 0117 342 6999

They provide 24/7 telephone support and advice to all survivors of sexual violence, their family and friends.

In an emergency or for urgent medical assistance, please call 999.

FAQs

Who can access this service?

  • Gender:Female & Male
  • Age: 13 plus
  • Other Criteria: N/A

How do I access this support?

Ring the helpline number during opening hours or leave a message on the voicemail.

Is the support available in the evening?

Yes

Can you provide an interpreter if I need one?

Yes – we may need some notice to arrange this.

Will you tell anyone what I tell you? (Confidentiality Statement)

We do not ask you for any personal details and you do not have to give us your real name.

We don’t trace calls and your number will not show up, so unless you give us identifying information you will remain anonymous.

We will only break confidentiality if:

  • you request us to
  • you’ve given us identifying information (e.g. name, address, date of birth), and you’re an adult in need of care and support, and we’re concerned for your safety
  • you are under 18 and at risk, or you are giving us identifying information about a child at risk. We will discuss this with you first and we will remind you, before you give us identifying information, of our duty under Child Protection and Vulnerable Adult Legislation

SARSAS calls are not recorded. However for training and quality purposes, some calls will occasionally be listened to by new volunteers or helpline supervisors. If you have any concerns about this you can ask to speak to the shift supervisor.

Want to talk?

Women and girls

0808 801 0456

Mon & Fri 11am – 2pm,
Tue, Wed and Thu 6pm – 8:30pm

Men and boys

0808 801 0464

Mon & Fri 11am – 2pm,
Tue 6pm – 8:30pm

Email

support@sarsas.org.uk

What to expect when you call

Want to talk?

Women and girls

0808 801 0456

Mon & Fri 11am – 2pm,
Tue, Wed and Thu 6pm – 8:30pm

Men and boys

0808 801 0464

Mon & Fri 11am – 2pm,
Tue 6pm – 8:30pm

Email

support@sarsas.org.uk

What to expect when you call

Listening, believing & supporting