I need help
Whatever you’re feeling right now is valid. Experiencing sexual violence – whether recently or in the past – can feel overwhelming, frightening, or confusing. You are not alone. We are here to help you feel safe, find information, or talk to someone you can trust.
If you are in immediate danger or need urgent medical attention, call 999.
Our Helpline & E-Support
We provide free, anonymous, and confidential support for people aged 13+ of all genders who have been affected by rape or sexual abuse, available via phone, email, or live chat – so you can choose the option that feels safest and most comfortable for you.
Freephone: 0808 801 0456
Our specially trained volunteers are here to listen and provide emotional support. Your call will be free and will not appear on your phone bill.
Opening Hours:
- Monday: 11am – 2pm
- Tuesday: 6pm – 8pm
- Wednesday: Closed
- Thursday: 6pm – 8pm
- Friday: 11am – 2pm
- Saturday & Sunday: Closed
(Closed on bank holidays, Christmas, and Easter)
Find out more about our Helpline here.
Live Chat
If you prefer online support, a chat box appears on our website during the following hours.
Opening Hours:
- Monday: 11am – 2pm
- Tuesday: 6pm – 8pm
- Wednesday: Closed
- Thursday: 6pm – 8pm
- Friday: Closed
- Saturday & Sunday: Closed
(Closed on bank holidays, Christmas, and Easter)
Find out more about our Live Chat here.
Email support
You can email support@sarsas.org.uk at any time.
- We aim to respond within one working day.
(Closed on bank holidays, Christmas, and Easter)
Find out more about Email Support here.
Out of hours support
If you need support when our services are closed, there are other organisations ready to help.
24/7 Rape & Sexual Abuse Support (national)
- Open 24/7, 365 days a year
- Freephone: 0808 500 2222
- Online Chat: 247sexualabusesupport.org.uk
The Bridge – Sexual Assault Referral Centre (Bristol)
- Open 24/7, 365 days a year
- Freephone: 0117 432 6999
- Call ahead for evenings, weekends, or bank holidays.
- Address: 2nd Floor, Central Health Clinic, Tower Hill, Bristol, BS2 0JD
- thebridgecanhelp.org.uk
The Survivor Pathway (Southwest)
- Online hub listing specialist sexual violence services across the Southwest
- survivorpathway.org.uk
Mental health support in Avon & Somerset
For local mental health support, download our Crisis Card for information on urgent and ongoing support services.
Ready to refer yourself?
If you’d like to see whether SARSAS services could be helpful for you, please fill out our Self-Referral Form. One of our admin team members will get in touch to arrange an initial appointment, where we’ll talk you through the different types of support we offer and what might work best for you.
If you’re a professional making a referral for someone you’re supporting, please use our Professional Referral Form instead. Please note that our services are available to people living in Bath & Northeast Somerset, Bristol, North Somerset, Somerset, and South Gloucestershire
Downloadable resources
Useful links
Self-help guides
Our simple self help guides will walk you through your options and help you determine your next steps. These are in multiple languages and there is also and easy read version.
The latest from our news and blogs
Keeping Counselling Confidential: campaign win
As one of 37 member centres of Rape Crisis England & Wales (RCEW), we’re celebrating a major step forward in protecting survivors’ privacy. Thanks to RCEW and partner organisations, new legislation will safeguard counselling notes – a key outcome of the powerful Keep Counselling Confidential campaign.
