We’d really like to know about your experience of using SARSAS. We like to hear what we have done well and what can be improved.

Some things you could talk to us about:

  • What have you liked about our service?
  • What could have been better?
  • How have we helped you?
  • What has changed in your life?
  • Any ideas you have for improvement?

We have a confidential email account monitored by our service user involvement officer: feedback@sarsas.org.uk

Any positive or negative feedback you give us will be treated with total confidentiality and anonymity and will not adversely affect your care or treatment in any way.

Here’s what some of our service users have had to say.

“I’m so glad I found you”

“I think you listen and thats the most important thing of all. You listened and you got it.”

“You’ve been brilliant.”

“I valued having somebody impartial to talk to.”

“Just wanted to thank you all for the support you have given me over the last few years. You are all wonderful and thanks for listening to me and keeping me sane and normal!”

“I feel much more confident, not so afraid. I don’t feel stuck, I can move on.”

“Just having someone there, not a counsellor just a normal person to listen.”

“Things are changing for the better because of you.”

“I was also going through counselling but SARSAS helped when it all came back again.  You do an amazing job, I want to thank you because your work is vital.”

“The room is really nice and comfortable. Really welcoming and relaxed, I felt in control.”

“I was so worried but I already feel so much better – or at least like a weight has been lifted”

“This has felt very safe. Great that I’ve shared and you’ve taken the facts. I’ve felt held. Very, very helpful”

“Really grateful for the service today and glad of any help. Crucial to keep going. Map and directions were good and it’s a discrete location ”

You can monitor developments on feedback we have received below:

You’re never open when I am free to call you

We were told that our old opening hours were when a lot of people had family responsibilities. In November 2013 we extended our opening times in the evenings to 8.30pm and added an extra weekday helpline on Tuesday nights.

I couldn’t find your door buzzer!

We have been going through a period of huge change at SARSAS as we have changed our name from Bristol Rape Crisis and now cover 4 new areas. We have now changed all our branding in our buildings and think we are now 100% SARSAS! We have also added a photo of our front door and the buzzer to our ‘how to get here’ document that we send to service users. Its important you know where you are and what to expect when you arrive.

If you have any feedback please contact us at: feedback@sarsas.org.uk

Want to talk?

Our two helplines have been combined. Anyone can call either line at anytime.


0808 801 0456

0808 801 0464

Mon and Fri: 11am – 2pm,
Tue, Wed and Thu: 6pm – 8pm

Live Chat

Tue and Thu: 12noon – 2pm, Wed: 6pm – 8pm

What to expect when you call

These lines are open to all.  Girls, boys, women and men can call either of our two helplines. Trans and non-binary callers  are welcome.

Listening, believing & supporting