Somerset and Avon Rape and Sexual Abuse Support (SARSAS) takes your privacy very seriously. It is the very ethos of the organisation and a fundamental part of creating trust between service users and staff and volunteers. All members of staff, volunteers and trustees must maintain strict confidentiality regarding any information about anyone connected to SARSAS.

Information we collect from you

If you use the helpline, you will not be required to provide any details about yourself. If you use other services, SARSAS will only hold minimal information in order to contact you, for example, to cancel an appointment. From time-to-time, SARSAS will check that the information is up-to-date.

If details of counselling sessions are held to facilitate the process only essential details will be recorded and they will be stored securely. Any information used for statistical or reporting purposes will be completely anonymised.

Sharing information with third parties

No information will be shared with a third party outside SARSAS without written consent from the relevant person (except in circumstances set out below).

Situations when it may be necessary to break confidentiality

We may break confidentiality in some circumstances:

  • When a child or adult with care and support needs is at risk of harm through abuse or neglect (see Child Safeguarding Policy and Safeguarding Adults Policy)
  • When there is a serious risk of harm to the service user or others
  • When there is a court order or other legal requirements.

The decision on whether to break confidentiality will be decided on a case by case basis and always in conjunction with the CEO, or in their absence the designated Safeguarding Lead.

Security and data retention

We will keep your information safe from unauthorised access, unlawful processing, accidental loss, destruction or damage. We will retain your information for a reasonable period or as long as the law requires. It will then be safely destroyed.

Accessing and updating

You can request to access the information held on you, amend it or, if it is not a legal requirement to keep it, ask to have it deleted. For full details on how to access your data please view our Privacy and Data Protection Policy.

Cookies

What are cookies?
A cookie is a string of information that a website (in this case www.sarsas.org.uk) stores about a website visitors computer. When a user visits our website if the cookies are enabled their computer browser provides information to the website www.sarsas.org.uk.

Why do we collect information from cookies?
We use cookies track how visitors use our website and what their preferences our to improve how our users engage with our site. We use Google Analytics which uses cookies to track visitor usage. This does not store, save or collect personal information.

How can you disable cookies?
If you do not want to share information via cookies you can change the use of cookies on your computer or device. You will need to access your web browser security settings to block cookies.

Feedback or concerns

We welcome feedback on how we are performing – contact us in writing at: PO Box 2942, Bristol, BS1 9EU, or email info@sarsas.org.uk

Want to talk?

From Monday 23 March our two helplines will be combined. Anyone can call either line at anytime.

Call

0808 801 0456

0808 801 0464

Mon and Fri: 11am - 2pm, Tue, Wed and Thu: 6pm - 8pm

Live Chat

Tue and Thu: 12noon - 2pm

What to expect when you call

These lines are open to all.  Girls, boys, women and men can call either of our two helplines. Trans and non-binary callers  are welcome.

Want to talk?

From Monday 23 March our two helplines will be combined. Anyone can call either line at anytime.

Call

0808 801 0456

0808 801 0464

Mon and Fri: 11am - 2pm, Tue, Wed and Thu: 6pm - 8pm

Live Chat

Tue and Thu: 12noon - 2pm

What to expect when you call

These lines are open to all. Girls, boys, women and men can call either of our two helplines. Trans and non-binary callers  are welcome.

Listening, believing & supporting